| Welcome to our Frequently Asked Questions page. We hope that we have answered any questions that you might have concerning our products, policies and about us. If you have questions that are not answered here, please feel free to email us or call toll free 866-440-6969, and we will be happy to answer your questions to the best of our ability. We are available Monday - Saturday 8am-8pm Hawaii Standard Time.
Privacy Policy :
The Hawaiian Boxer Shorts site collects no personally identifying information about individuals except when specifically and knowingly provided by such individuals. In addition, the Hawaiian Boxer Shorts site DOES NOT place a "cookie" in the browser files of a user's computer. A user's personally identifying information may be used by Hawaiian Boxer Shorts for editorial purposes. Hawaiian Boxer Shorts may also use such information for marketing and promotional purposes BUT WILL NEVER share the information with ANYONE! Individuals always have the ability to stop their information from being used for such purposes.
KIDS: Be sure to ask your parents for permission before you send any information about yourself to us or anyone else over the Internet.
PARENTS: Any such information collected by Hawaiian Boxer Shorts from children is used for editorial participation and feedback purposes, together with any other purposes that will be described where the information is collected, and will not be transferred to any third party.
Shipping Policy :
For shipping to anyplace with a U.S. postal zip code, we ship United States First Class Air or Priority Mail - depending on weight. Many orders are shipped the following day. We guarantee shipment on most orders in three working days, however if surf is up, it may take a little longer. Once shipped, it usually takes 3-4 days to the West Coast, 5-7 days to the East Coast, and 1-2 weeks to APO addresses.
We add a handling charge of $3.95 to each order. Orders over $50.00, add an additional
$3.95, over $100.00, add an additional $3.95.
Rush orders are shipped United States Express Mail with a two day guarantee. The additional cost is
$13.95 per order.
International orders add 15% to the total sale for shipping.
International Order Policy :
On some international orders additional verification of credit card information may be requested. In some cases picture identification, images of the card, contact information for the issuing bank, or other additional information may be requested. This policy is designed to protect both SolidSurfHawaii and our customers. If you have questions, please contact us.
Refund Policy :
If for any reason you are not totally stoked with your underwear, we will give either an immediate full refund including return postage, or replacement upon receipt of the items. We guarantee our underwear to be free from defects in materials or workmanship for one full year from date of purchase. Normal fading of fabrics due to regular washing is to be expected.
Materials & Construction :
Our boxers are made from the best materials available
by the best seamstresses in Hawaii. The fabrics are all high quality 100% cotton Hawaiian prints. The elastic is
knitted, not woven, so it lasts longer in the wash. Each key seam is double stitched for strength and durability. We make our underwear strong enough to withstand North Shore surf, but comfortable enough so you can hardly tell you are wearing any! We are so confident in the quality of these boxer shorts
that we offer a full one year guarantee on materials and craftsmanship!
Contact Information :
We are located in sunny Kapahulu Hawaii on the island of Oahu in the Hawaiian island
chain, just minutes from Waikiki Beach!. Oahu is the population center of the Hawaii and
is home to famous Diamond Head and
some of the best known surf spots in the world including
Banzai Pipeline and Sunset Beach both on the North
Shore.
We pride ourselves on personal service with ALOHA!
Please feel free to contact us:
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| Address |
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P.O. Box 12262
Honolulu, HI 96828 |
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| Phone |
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808-937-8970
866-440-6969
Call for fax info |
Voice
Toll Free
Fax |
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| e-mail |
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info@hawaiianboxershorts.com |
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